Claims service

Report a claim

What happened? Describe the incident and add your insurance details. We will take care of your enquiry.

After successful submission, you will receive a case number for any enquiries.

* Required fields. All other information is optional.

Your contact details

First name

Last name

Phone

Add an address (optional)

Street and house number (optional)

Postcode (optional)

Place (optional)

Your insurance

Insurance type

Insurance company

You may enter any Swiss insurer, including those without a partnership with VFR. Please use the full name shown on your policy.

Policy number

Please enter your policy number or explicitly select “not to hand”.

I do not have my policy number to hand.

VFR customer number (optional)

Policyholder (optional)

Complete only if the insurance is in another person’s name.

Has the incident already been reported to the insurer? (optional)

If already reported to the insurer

Insurer’s claim number (optional)

The incident

Date of the incident

Time (optional)

Location of the incident

Address or the most precise location possible.

What happened?

Describe what happened and the consequences. Please provide only information necessary for the claim.

Damaged items (optional)

For a vehicle claim

Licence plate (optional)

Vehicle / model (optional)

Driver at the time of the incident (optional)

Are other people or someone else’s property affected? (optional)

If other parties are affected

Details of other parties involved (optional)

For example, names, contact details and how they were involved, if known.

Were the police involved? (optional)

If the police were involved

Police station and reference number (optional)

Documents and confirmation

Photos and documents (optional)

PDF, JPG or PNG. Up to 10 files, no more than 10 MB per file and 20 MB in total.

No files selected yet.

I have read the privacy notice. My information and documents may be used to process this claim. Open the privacy notice

I authorise VFR to forward this claim report and the submitted documents by email to the insurer named above. I am authorised to report the claim and share this information.

VFR reviews every claim and personally approves it before forwarding it to your insurer. You receive an acknowledgement and another email after it has been sent.

Please submit the same claim only once.

Report a claim

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Murmi

Hello. I’m Murmi.

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